Fair Practices Code

 

Introduction

 

Our Fair Practices Code (FPC) fosters openness, ethical business, and protection of customers’ rights in all financial dealings. We are committed to ethical and fair lending practices and compliance with the regulations.

 1.Transparency of Loan Conditions

Open disclosure of loan terms, interest rate, processing fee, and repayment schedule before loan disbursement.

There are no surprise charges; there are only fees later incurred.

Borrowers receive a sanction letter containing all key terms before final approval.

 

 2.Customer Confidentiality and Data Protection

Customer data is stored safely and not revealed without the customer’s permission.

Adherence to data protection laws to prevent unauthorized access or use.

 

 3.Responsible Lending Practices

These loans are provided under risk assessment, the capacity to pay, and creditworthiness.

Borrowers are not forced into loans that they cannot repay.

There is also a trained staff to guide customers on borrowing safely.

 

 4.Ethical Collection Practices

EMI reminders are provided adequate time in advance to avoid failed payments.

The recovery of debt is professionally and with regard to legal guidelines.

No coercion, harassment, or unfair practices are used for recovery of loans.

 

 5.Grievance Redressal Mechanism

An official redressal complaint system gives customers a choice of filing a complaint regarding discrimination, loans, or payments.

Several avenues for filing complaints, such as email, telephone, and web.

Complaints are resolved within a specified time frame with a dedicated escalation process.

 

 6.Fair Interest Rate and Charges Policy

They are constructed based on the direction of the market, risk type, and clientele segments.

Any change in terms or interest rates is advertised in advance.

Late payment fee and foreclosure charges are disclosed openly at the time of loan agreement.

 

 7.Adherence to Regulatory Guidelines

Strict compliance with RBI and financial regulatory bodies’ regulations. Periodic audit and internal inspections for compliance with fair practices.

All lending and operations are compliant with best practice in the financial industry.

 

 8.Customer Education and Awareness

Regular workshops and materials provided to educate customers on financial literacy and responsible borrowing.

Transparency in customer service and FAQs to assist with loan-related queries.

 

 9.Prevention of Fraud and Misrepresentation

Strict credit checking of the borrowers to avoid fraud.

Zero tolerance for false data or identity misrepresentation.

Quick response to fraudulent actions to safeguard both lenders and borrowers.

 

 10.Equitable Treatment of Special Cases

Financially strapped customers are accorded priority treatment for loan restructuring.

Protection of the vulnerable groups to ensure fair access to financial services.

 

By implementing this Fair Practices Code, we aim to create a healthy and ethical credit culture among our customers. We want to deliver an unobtrusive, transparent, and customer-focused credit experience.